Resume example
IT Support Specialist resume example
IT managers look for the number of users and devices you supported, your ticket volume and how fast you resolved issues. List the systems you worked with by name, such as Windows, Microsoft 365, Active Directory and the ticketing tool. Certifications like CompTIA A+ help most when you have less than three years of experience.
An IT support specialist summary you can adapt
IT support specialist with 5 years of help desk and desktop support experience for offices of up to 350 users. Handles Windows and Microsoft 365 administration, hardware repair, network troubleshooting and new-hire device setup.
Two or three sentences: who you are, how long you have done it, and the strongest proof. Replace the details with your own.
Bullet points that work
IT Support Specialist
- Support 350 users across the head office and 3 warehouses, closing about 45 tickets a week with 92% resolved within the agreed time.
- Administer Microsoft 365 and Active Directory accounts, including onboarding and offboarding for around 10 employees a month.
- Moved 180 laptops from Windows 10 to Windows 11 in 4 months with no lost user data.
- Wrote 30 how-to articles for common issues, reducing password and printer tickets by 25%.
Help Desk Technician
- Answered about 35 calls and chats a day as first-level support for a 600-seat operations floor.
- Resolved 78% of issues at first contact and escalated the rest with complete notes.
- Imaged and deployed 40 workstations per new-hire wave together with 2 other technicians.
Each one says what was done and gives a number. Use your real figures; an honest small number beats a vague claim.
Skills to list on a IT support specialist resume
Support
Systems
Tools
Only list what you can talk about in an interview, and use the same words as the job post so screening software finds them.
Tips for your IT support specialist resume
- State how many users, sites and devices you supported in each job.
- Add ticket numbers: volume per week, first-contact resolution, or percent closed within the agreed time.
- List systems by name. Job posts filter on terms like Active Directory, Microsoft 365 and Windows 11.
- Mention projects beyond daily tickets, such as migrations, office moves or documentation.
Common questions
What certifications help for IT support jobs?+
CompTIA A+ and the Google IT Support Professional Certificate are the common entry-level ones, along with TESDA Computer Systems Servicing NC II locally. Network+ or a Microsoft 365 certification is a useful next step.
How do I write an IT support resume with no experience?+
Use your OJT, school lab work and any repair or setup work you did for others. List the hardware, operating systems and networks you worked with, and add a certification if you have one.
What is the difference between help desk and desktop support on a resume?+
Help desk usually means first-level support by phone, chat or ticket. Desktop support means hands-on work on devices and on-site issues. Say which one you did, or both.