Resume example
Hotel Receptionist resume example
Front office managers look for people who stay calm, speak well and know a property management system. State the size and type of each property, how many arrivals and departures you handle, and results such as guest ratings or upsell revenue. Languages and experience with complaints or night shifts are worth a line.
A hotel receptionist summary you can adapt
Hotel receptionist with 5 years of front desk experience in a beach resort and a city business hotel. Handles up to 60 check-ins and check-outs per shift on Opera PMS, with consistent guest ratings above the property average.
Two or three sentences: who you are, how long you have done it, and the strongest proof. Replace the details with your own.
Bullet points that work
Front Desk Receptionist
- Check in and check out 50 to 60 guests per shift at a 180-room beach resort, including tour groups of up to 40.
- Was named in 85 positive online guest reviews in 2025, the most in a front office team of 12.
- Sold room upgrades and late check-outs worth about ₱45,000 a month through the resort's upsell program.
- Resolve an average of 6 guest concerns a shift with housekeeping and engineering, most within 30 minutes.
Front Office Associate
- Handled reservations, check-ins and billing for a 90-room business hotel, answering about 70 calls and emails a day.
- Balanced the shift cash float and posted charges with no audit findings over 2 years.
- Worked the night shift for 8 months and prepared the night audit report for the duty manager.
Each one says what was done and gives a number. Use your real figures; an honest small number beats a vague claim.
Skills to list on a hotel receptionist resume
Front office
Systems
Languages
Only list what you can talk about in an interview, and use the same words as the job post so screening software finds them.
Tips for your hotel receptionist resume
- Name the property type and room count for each job so the reader can judge the pace you are used to.
- List the property management system you used. Many hotels screen for Opera or a similar system.
- Add guest-facing results: review mentions, satisfaction scores, upsell revenue or loyalty sign-ups.
- Include the languages you speak and your level in each, especially for resorts with foreign guests.
Common questions
What skills should a hotel receptionist resume have?+
Check-in and check-out, reservations, billing, a property management system, phone and email handling, and complaint resolution. Add languages and upselling if you have them.
Can I apply for front desk work without hotel experience?+
Yes. Use customer service, call center or airline work, plus your hospitality or tourism degree and practicum hours. Front Office Services NC II also helps.
Should I put a photo on a hotel receptionist resume?+
Many Philippine hotels still ask for one, so follow the job post. If you include a photo, use a recent one in business attire with a plain background.